Customer Service
Return & Refund Policy
Last Updated: June 18, 2026
At ShadyPlant, customer satisfaction is our priority. We take great care in packaging and shipping our plants and products. However, if you experience any issues with your order, we're here to help.
1. Overview
This Return & Refund Policy outlines the conditions under which returns, replacements, exchanges, and refunds may be requested for purchases made through ShadyPlant.
By placing an order with ShadyPlant, you agree to the terms outlined below.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition in which it was received.
- The item must be returned in its original packaging.
- A return request must be submitted within 5 days of receiving the order.
3. Important for Live Plants
Due to the perishable nature of live plants, customers must provide clear photographs showing the issue within 48 hours of delivery.
4. Return Process
Step 1: Contact Us
Email our support team at support@shadyplant.in within 5 days of receiving your order. Please include your order number, customer name, a description of the issue, and clear photographs.
Step 2: Return Authorization
If your request is approved, we will provide return instructions and a return authorization confirmation.
Step 3: Ship the Item
Return items must be shipped within 5 days of authorization. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was shipped incorrectly.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.
Live Plants
Depending on availability and the nature of the issue, we may offer a replacement plant, store credit, or a partial or full refund (at our discretion).
Non-Plant Products
Approved refunds will be issued to the original payment method. Refund processing typically takes 5–10 business days after approval.
6. Shipping Charges
Shipping fees are generally non-refundable. Shipping charges will only be refunded when:
- The item arrived damaged
- The item was defective
- The wrong product was shipped by ShadyPlant
7. Exchanges
We replace items only if they are damaged, defective, or incorrect. To request an exchange, contact us within 48 hours of delivery and provide supporting photographs.
8. Non-Returnable Items
The following items are not eligible for return or refund:
- Live plants removed from their original pots, soil, or packaging
- Products returned more than 5 days after delivery
- Sale, clearance, or promotional items
- Customized or special-order products
- Gift cards
- Items damaged due to improper care after delivery
9. Gifts
Gift Orders
If an item was purchased as a gift and shipped directly to you, approved returns will be issued as store credit or gift credit. Gift credit will be sent electronically once the return is approved.
Non-Gift Orders
If the item was not marked as a gift at the time of purchase, refunds will be issued directly to the original purchaser.
10. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. If an order is returned because of an incorrect or incomplete shipping address, original shipping charges are non-refundable and additional shipping fees may apply for reshipment.
11. Cancellation Policy
Orders may be cancelled before shipment. Once an order has been shipped, cancellation requests cannot be accepted and the order will fall entirely under this Return & Refund Policy.
12. Contact Us
If you have questions, concerns, or requests regarding returns, refunds, exchanges, or damaged deliveries, please contact us: