Fulfillment
Shipping Policy
Last Updated: June 18, 2026
At ShadyPlant, we are committed to delivering healthy plants and quality gardening products safely and efficiently to your doorstep. Please review our shipping policy to understand how orders are processed, shipped, and delivered.
1. Overview
This Shipping Policy explains the shipping methods, delivery timelines, charges, and responsibilities associated with orders placed through ShadyPlant.
By placing an order on our website, you agree to the terms outlined below.
2. Order Processing
All orders are processed after payment confirmation.
Processing Time
Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Locations
We currently ship to most serviceable locations across India. However, delivery availability may vary depending on:
- Courier partner coverage
- Weather conditions
- Remote or restricted service areas
- Government regulations or local restrictions
4. Estimated Delivery Time
Delivery timelines may vary depending on your location and courier partner availability.
Standard Delivery
Metro Cities: 2–5 business days | Tier 2 & Tier 3 Cities: 3–7 business days | Remote Areas: 5–10 business days
5. Shipping Charges
Shipping charges are calculated based on order value, product weight and dimensions, and the delivery location.
6. Live Plant Shipping
Live plants require special handling during transit. To ensure plants arrive in healthy condition, plants are carefully inspected before shipment and securely packaged to minimize transit stress.
7. Tracking Your Order
Once your order is shipped, you will receive a shipment confirmation email with a tracking number and a tracking link where available.
8. Delayed Deliveries
While we strive to meet estimated delivery timelines, delays may occur due to extreme weather conditions, natural disasters, transportation disruptions, courier partner delays, public holidays, or government restrictions.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details, including the correct recipient name, complete address, and a valid phone number.
10. Damaged & Lost Packages
Damaged Packages
If your package arrives visibly damaged, take clear photographs of the package and products, and contact us within 48 hours of delivery with your order number and supporting images.
Lost Shipments
If your tracking indicates delivery but you have not received your package, contact the courier service first. If the issue remains unresolved, contact our support team within 5 days of the reported delivery date.
11. Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be guaranteed and will be subject to our Return & Refund Policy.
12. Force Majeure
ShadyPlant shall not be held responsible for shipping delays or failures caused by events beyond our control, including natural disasters, floods, earthquakes, pandemics, strikes, government actions, or transportation interruptions.
13. Contact Us
If you have any questions regarding shipping, delivery, tracking, or order status, please contact us: